Terms and Conditions

Conditions for the Provision of Services by SolPest

The website available at www.solpest.es is managed by the company SolPest.
The controller of the personal data is SolPest.
The Controller processes the personal data of Clients based on:
Art. 6.1.b del RGPD: processing is necessary for the performance of a contract or for the implementation, at the request of the data subject, of pre-contractual measures.
Art. 6.1.c del RGPD: processing is necessary for compliance with a legal obligation applicable to the Controller (including, among others, accounting and tax obligations).
Art. 6.1.f del RGPD: processing is necessary for the purposes of the legitimate interests pursued by the Controller, such as the recovery of debts or rights, protection against possible claims, improving the quality of services, and managing Client inquiries.
Art. 6.1.a del RGPD: when the Client has voluntarily given consent for the processing of their data for a specific purpose (for example, consent for marketing purposes).

More information about the privacy policy here: https://solpest.es/politica-de-privacidad/
The descriptions of the services presented on the website www.solpest.es do not constitute a commercial offer within the meaning of the Civil Code.
The prices of the services indicated on the website are indicative and correspond to minimum amounts. The final price of the service is agreed individually with the Client, taking into account factors such as the size of the rooms, the amount of furniture, and the complexity of the procedure. SolPest reserves the right to modify the price if the information provided by the Client proves to be inaccurate or false.
SolPest may modify prices, withdraw offers, or introduce promotions, which does not affect contracts concluded before the entry into force of such changes.
Invoices are issued upon the Client’s request. To receive an invoice, it is necessary to provide the details of the company or the natural person in whose name the invoice should be issued.
All transactions carried out by the Service Provider are settled in euros (EUR).
Service orders are accepted by phone at +34 930 332 214 or by email.
Orders placed through the contact form are confirmed by phone.
When placing an order, the Client must provide their phone number and the address where the service will be performed.
The service provision contract is considered concluded once the Service Provider confirms the order by phone or by email. The Client loses the right of withdrawal after signing the contract (sanitary protocol) or the invoice.
The cancellation of the service (or part of the service) by the Client less than 24 hours before the scheduled date of performance entails the charging of a penalty equivalent to the amount of the order. The amount must be paid within 3 days from the date initially scheduled for the service. In case of non-payment, SolPest may take legal action or assign the debt to third parties.
Payments for the service are accepted in cash or by bank transfer just before the service begins. In case of non-payment, a charge equivalent to the amount of the order will be applied.
In the event that the Client is granted a discount for a specific service, its validity is conditional upon the timely payment of all amounts owed. In the event of late payment or refusal to pay, the Provider reserves the right to cancel the granted discounts.
Furthermore, if payment is not made within the established deadline, the Provider shall have the right to charge the Client the cost of issuing a written payment request in the amount of 25 EUR net.
If, despite the request, the debt is not paid and it becomes necessary to refer the matter to an external debt collection company, the Client agrees that recovery costs equivalent to 10% of the gross amount of the unpaid invoice will be charged. These costs correspond to the external debt collection company.
By accepting these regulations and entering into a contract with the Provider, the Client confirms their agreement with all the fees and costs indicated above related to the recovery of amounts owed.
The Client is obliged to familiarize themselves with these regulations and to comply with their provisions.
The Client’s cooperation with the Service Provider and compliance with the indicated recommendations are necessary to obtain better results from the treatment. The premises must be prepared in accordance with the instructions available on the website.
SolPest is not responsible for delays in the provision of the service caused by external factors.
The provision of the service is documented by means of a “Sanitary Protocol”, which constitutes proof of the performance of the treatment and is a condition for granting the guarantee.
SolPest offers a voluntary guarantee for disinfestation services carried out using the Cryonite freezing method and the IPM method (Cryonite freezing + spraying).
In the case of some pests, such as the bed bug, several treatments may be necessary. SolPest informs of this when the contract is concluded.
SolPest may refuse to apply the guarantee in the absence of sanitary protocols, in the event of an inappropriate time interval between treatments, or in the case of non-compliance with the recommendations.
SolPest is not responsible for the effects of the treatment if the premises have not been properly prepared.
To make use of the guarantee, the Client must contact via email at: info@solpest.es, attaching photos of the sanitary protocols.
The guarantee includes a single intervention under guarantee; in the case of the bed bug, a single treatment carried out by spraying.
The terms of the guarantee do not include the reimbursement of costs or of purchased products.
SolPest is not responsible for moisture or soaking of equipment elements after disinfestation.
We are not responsible for any damages that may occur during the performance of the treatments due to possible scratches, impacts, moisture, etc. We do not assume responsibility for damages to equipment, furniture, carpentry, or other elements that have not been properly protected by the Client. Likewise, we are not responsible for any possible risk of fire resulting from the use of products or treatment methods. The Client is obliged to properly protect living organisms (for example, plants, pets, or aquariums), as the company is not responsible for their condition after the provision of the service.
The Client is responsible for protecting their property. SolPest is not responsible for unprotected property.
The chemical products used in the treatments may be harmful to animals. In case of doubt, the Service Provider should be consulted.
In the case of carrying out a mosquito treatment, the company is not responsible for any damages that may occur as a result of such treatment, including damage to plants. Furthermore, it should be taken into account that the presence of flying insects, such as mosquitoes, may depend on the surrounding environment. Large numbers of these insects may come from neighboring properties, which may give the impression that the treatment has not been effective.
We are not responsible for damages resulting from the presence of flammable materials at the treatment site. The Client is obliged to remove them beforehand. Otherwise, we do not assume responsibility for possible fires, acts of combustion, property damage, or flooding.
We are not responsible for chemical burns on grass or other plants that may be damaged as a result of the use of the product or the treatment method. We also do not assume responsibility for damages resulting from the action of the preparations, such as surface discoloration, corrosion, or other permanent material alterations.
In the case of carrying out a heat treatment (in rooms and/or in equipment inside thermal chambers or thermal tents), it should be taken into account that this method consists of temporarily raising the temperature to the level necessary for the elimination of pests. Due to the action of high temperature, changes may occur in the properties of some materials and objects (among others: deformations, cracks, delaminations, detachments, discolorations, opacities, loss of shine, deformation of plastics, sheets/coatings, adhesives, paint or varnish coatings, rubber elements, as well as damage to electronic components and data storage media). Therefore, we do not assume responsibility for damages resulting from the properties of the materials and their normal reactions to temperature.
In the case of carrying out a heat treatment in rooms, we do not assume responsibility for damages that occur as a result of the Client’s failure to comply or improper compliance with the preparation obligations, in particular when the Client does not:
a) ensure the free circulation of air and heat (e.g., not opening doors/cabinets, not moving furniture away from the walls, leaving curtains/textiles blocking the airflow),
b) remove from the rooms objects sensitive to temperature (e.g., paintings, photographs, medicines, cosmetics, food, data storage media, electronic devices, vinyl records, elements with adhesives/coatings),
c) disconnect electrical equipment or leave devices in operating mode,
d) remove flammable or hazardous materials (e.g., paints, glues, solvents, aerosols/pressurized containers),
e) turn off cooling/ventilation systems (e.g., air conditioning, fans) that may interfere with the treatment,
f) protect or relocate animals and plants outside the treatment area.
In the case of carrying out a heat treatment in rooms, the Client is obliged to ensure that the electrical installation and power outlets are safe and in proper working condition. In case of doubts regarding the condition of the installation, the Client must arrange for an inspection or repair by a licensed electrician before starting the treatment. We do not assume responsibility for damages (including the risk of fire, power surges, damage to the installation and devices) resulting from a defective installation, overloads, failures in protective systems, incorrect connections, or other incompatibilities of the premises infrastructure.
In the case of carrying out a heat treatment of equipment in thermal chambers or thermal tents, the Client undertakes not to deliver for treatment objects sensitive to temperature, in particular: paintings, photographs, medicines, cosmetics, food, candles, aerosols, loose cells/batteries, pressurized containers, flammable materials, electronic devices, and objects for which the manufacturer establishes temperature limitations. We do not assume responsibility for damage to such objects if the Client has delivered them for treatment.
In the case of carrying out a heat treatment of equipment in thermal chambers or thermal tents, once the treatment has been completed the objects may be hot. The Client is obliged to act with caution and to wait until the objects have completely cooled before touching, moving, or using them. We do not assume responsibility for damages or injuries resulting from non-compliance with this rule.
In the case of carrying out a heat treatment of equipment in thermal chambers or thermal tents, the Client is obliged to ensure appropriate environmental conditions for the safe placement and operation of the thermal chamber or thermal tent (in particular, a minimum ambient temperature and, as far as possible, avoiding placing it directly on cold concrete). We do not assume responsibility for reduced effectiveness or for side effects resulting from inadequate conditions of the premises provided by the Client.
During deratization, the Client must ensure access to all areas that require intervention.
The products used in deratization are safe, but the safety instructions must be followed.
During ozonization, the spaces must be unoccupied by people, animals, and plants.
SolPest is not responsible for damages resulting from inadequate preparation of the premises for ozonization.
In the event that, after deratization or disinfection by ozonization, the Client observes a lack of effectiveness of the service, they are obliged to inform SolPest within 5 working days from the date the service was performed, in order to allow a new intervention to be carried out.
SolPest reserves the right to choose the methods and products used in deratization and in disinfection by ozonization, depending on the assessment of the situation and the needs of the intervention.
Payment for deratization and ozonization services must be made in accordance with the agreed rates.
SolPest may refuse to provide the service in the event of aggression or inappropriate behavior on the part of the Client.
The Client agrees that the condition of the property before and after the treatment may be documented (including photos and videos).
The Client has the right to submit a complaint regarding the DDD service performed if they consider that it has been carried out in a manner not in accordance with the contract or with the applicable standards. The complaint must be submitted electronically to the email: info@solpest.es, within 14 days from the date on which the reason for the complaint arises.
In the content of the complaint, the Client must indicate:
a) the date on which the service was performed,
b) the address of the place where it was carried out,
c) a description of the objections,
d) contact details that allow a response to be issued.
Complaints are processed without delay, with due diligence, and no later than within 14 working days from their receipt.
The response to the complaint will be sent to the email address from which the complaint was submitted or to another address indicated by the Client.
In the event that the complaint submitted by the Client is upheld, the Service Provider will proceed to refund the amounts due to the bank account indicated by the Client. The account number may be provided by email, indicating the complaint number.
The refund will be made without undue delay and, in any case, no later than within 14 days from the date of receipt of the communication regarding the acceptance of the complaint.
The Service Provider is not responsible for delays due to causes beyond its control, such as the internal procedures of banks or payment operators.
SolPest processes and stores the Client’s personal data in accordance with the applicable regulations on personal data protection.
Disputes will be resolved in accordance with Polish law, before the court competent for the registered office of the Service Provider.
These regulations enter into force on 18.02.2026.
SolPest reserves the right to modify the regulations; the modifications will enter into force on the date indicated by the company.