Privacy Policy

1. General information

This policy refers to the Website operating under the URL address: solpest.es.

The operator of the Website and the Administrator of personal data is solpest.es.

Operator’s contact email address: info@solpest.es.

The Operator is the Administrator of your personal data in relation to the data voluntarily provided on the Website.

The Website uses personal data for the following purposes:

  • Management of inquiries made through the form.

The Website collects information about users and their behavior in the following ways:

  • By storing cookie files (so-called “cookies”) on the users’ end devices.
  • By means of data voluntarily entered into forms, which are incorporated into the Operator’s systems.

2. Selected methods of data protection applied by the Operator

The login locations and places where personal data are entered are protected at the transmission layer (SSL certificate). Thanks to this, personal data and access data entered on the website are encrypted on the user’s computer and can only be read on the destination server.

Personal data stored in the database are encrypted in such a way that only the Operator, who possesses the key, can access them. In this way, the data are protected in the event of theft of the database from the server.

The Operator periodically changes its administrative passwords.

In order to protect the data, the Operator performs regular backups.

An important element of data protection is the periodic updating of all software used by the Operator for the processing of personal data, which includes in particular regular updates of IT components.

3. Hosting

The Website is hosted (technically maintained) on the servers of the provider: cyberFolks.

The hosting company, in order to ensure technical reliability, keeps logs at the server level. The following data may be recorded:

  • resources identified by a URL (addresses of the requested resources: pages, files),
  • date and time of receipt of the request,
  • date and time of sending the response,
  • name of the client’s device – identification carried out via the HTTP protocol,
  • information about errors that occurred during the execution of the HTTP transaction,
  • the URL of the page previously visited by the user (referrer link – referer), in the event that access to the Website was made through a link,
  • information about the user’s browser,
  • information about the IP address,
  • diagnostic information related to the process of autonomous contracting of services through the website forms,
  • information related to the handling of email directed to the Operator and sent by the Operator.

4. Your rights and other additional information about the use of data

In certain situations, the Administrator has the right to disclose your personal data to other recipients if this is necessary for the performance of the contract concluded with you or to comply with the legal obligations incumbent upon the Administrator. This applies to the following groups of recipients:

  • hosting company, under a data processing agreement,
  • postal operators,
  • authorized employees and collaborators who use the data for the purpose of fulfilling the objective of the functioning of the Website,
  • companies that provide marketing services to the Administrator.

Your personal data will be processed by the Administrator only for the time necessary to carry out the activities related to them, in accordance with specific legal provisions (for example, those relating to accounting). In the case of data used for marketing purposes, they will not be processed for more than 3 years.

You have the right to request from the Administrator:

  • access to your personal data,
  • rectification of them,
  • erasure,
  • restriction of processing,
  • data portability.

You also have the right to lodge an objection to the processing indicated in point 3.2, when personal data are processed for the purpose of pursuing the legitimate interests of the Administrator, including profiling. However, this right of objection may not be exercised if there are compelling legitimate grounds for the processing that override your interests, rights, and freedoms, in particular for the establishment, exercise, or defense of claims.

The provision of personal data is voluntary, but necessary for the functioning of the Website.

In relation to you, actions may be carried out based on automated decision-making, including profiling, in order to provide services within the framework of the contract concluded, as well as to carry out direct marketing by the Administrator.

Personal data are not transferred to third countries within the meaning of personal data protection regulations. This means that we do not send them outside the territory of the European Union.

5. Information in forms

The Website collects the information voluntarily provided by the user, including personal data, provided that they are supplied.

The Website may store information about connection parameters (timestamp, IP address).

In some cases, the Website may record information that facilitates linking the data entered in the form with the email address of the user completing it. In such a case, the user’s email address may appear within the URL of the page containing the form.

The data provided in the form are processed for the purpose resulting from the specific function of the form, for example, to manage a service request, establish commercial contact, register services, etc.

In each case, the context and the description of the form clearly inform about its purpose.

6. Administrator’s logs

Information about users’ behavior on the Website may be recorded in logs.

These data are used for the purpose of administering the Website.

7. Relevant marketing techniques

The Operator uses statistical analysis of website traffic through Google Analytics (Google Inc., based in the USA). The Operator does not transmit personal data to the provider of this service, but only anonymized information. The service is based on the use of cookies on the user’s end device.

With regard to information about user preferences collected by the Google advertising network, the user may view and modify the information derived from cookies using the following tool:
https://www.google.com/ads/preferences/

The Operator uses remarketing techniques that allow advertising messages to be adapted to the user’s behavior on the website, which may give the impression that the user’s personal data are used to track them. However, in practice, no transfer of personal data from the Operator to advertising providers takes place. The technological requirement for such actions is that the user has enabled the acceptance of cookies.

The Operator uses a tool that analyzes user behavior by creating heat maps and recording activity on the website. This information is anonymized before being transmitted to the service provider, so that the provider does not know which natural person it refers to. In particular, entered passwords or other personal data are not recorded.

8. Information about cookies

The Website uses cookies.

Cookies are computer data, in particular text files, which are stored on the end device of the Website User and are intended for the use of the Website’s web pages. Cookies usually contain the name of the website from which they originate, the time during which they are stored on the end device, and a unique number.

The entity that places cookies on the end device of the Website User and that accesses them is the Website Operator.

Cookies are used for the following purposes:

  • maintaining the session of the Website User (after logging in), thanks to which the user does not have to re-enter their username and password on each subpage of the Website;
  • fulfilling the purposes indicated above in the section “Relevant marketing techniques”.

Within the Website, two main types of cookies are used: “session” cookies and “persistent” cookies. Session cookies are temporary files that are stored on the User’s end device until they log out, leave the website, or close the browser. Persistent cookies are stored on the User’s end device for the time specified in the cookie parameters or until the User deletes them.

Web browsing software (browser) usually allows cookies to be stored on the User’s end device by default. Website Users may change these settings. The browser allows cookies to be deleted. It is also possible to automatically block cookies. Detailed information on this subject can be found in the help section or documentation of the browser.

Limitations in the use of cookies may affect some of the functionalities available on the Website’s pages.

Cookies placed on the end device of the Website User may also be used by entities cooperating with the Website Operator, in particular companies such as: Google (Google Inc., based in the USA), Facebook (Facebook Inc., based in the USA), and Twitter (Twitter Inc., based in the USA).

9. Cookie management: how to give and withdraw consent in practice?

If the user does not wish to receive cookies, they may change their browser settings.

We inform you that disabling cookies necessary for authentication processes, security, and maintenance of user preferences may make it difficult, and in extreme cases even prevent, the use of web pages.

To manage cookie settings, select from the list below the browser you use and follow the instructions:

  • Edge
  • Internet Explorer
  • Chrome
  • Safari
  • Firefox
  • Opera

Mobile devices:

  • Android
  • Safari (iOS)
  • Windows Phone